Privacy Policy

1. Information We Collect

Personal Information

When you make a purchase or create an account, we may collect:

• Name and contact details (email address, phone number)
• Billing and delivery addresses
• Payment information (processed securely through Stripe)
• Order history and preferences

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website addresses

2. How We Use Your Information

We use your information for the following purposes:

• Order Processing: To process and fulfil your orders
• Customer Service: To respond to your enquiries and provide support
• Account Management: To maintain and manage your account
• Communications: To send order confirmations, shipping updates, and marketing communications (with your consent)
• Website Improvement: To analyse usage and improve our services
• Legal Compliance: To comply with legal obligations and protect our rights

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience. You can manage your cookie preferences through our cookie consent banner.

Types of Cookies We Use:

• Necessary Cookies: Essential for the website to function (cannot be disabled)
• Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
• Marketing Cookies: Used to deliver relevant advertisements

For more information, see our Cookie Policy or manage your preferences via the cookie banner.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Shopify (e-commerce platform), Stripe (payment processing), delivery partners
• Analytics Providers: Google Analytics (with IP anonymisation)
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In the event of a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes:

• SSL/TLS encryption for data transmission
• Secure payment processing through PCI-compliant providers
• Regular security audits and updates
• Access controls and authentication measures

6. Your Rights Under UK GDPR

Under UK data protection law, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Request restriction of processing
• Data Portability: Receive your data in a structured, machine-readable format
• Object: Object to processing of your data for certain purposes
• Withdraw Consent: Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at contact@thenoblemarket.uk

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Order information is typically retained for 7 years for tax and accounting purposes.

8. International Data Transfers

Some of our service providers may be located outside the UK. When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

9. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

12. Complaints

If you believe we have not handled your personal information properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):